THE GOLDEN TREASURE : Handloom Kosa Tussar silk saree

• Rubs colour when dry
• Bleeds Colour for initial washes
• Slight irregularities are a nature of handcrafted products
• Avoid pairing darker colours with lighter colours
• Dry Clean or Hand Wash with Mild liquid soap
• Do not Machine Wash
• Do not tumble dry
• Do not soak
• Wash separately
• Gently dry Inside out in shade
• Please store your saree in cotton cloth bag and change the folds on regular basis.
• Natural Lighting: We use natural light for our product photos to represent them as accurately as possible.
• Slight Colour Variations: Due to camera lens limitations, there may be slight colour differences between the product photos and reality. Some colours may appear brighter in photos.
• Handcrafted Quality: Our products are handcrafted, and minor irregularities in motifs, texture, and colour are part of their unique character.
• Batch Production: Handcrafted items are made in batches, so slight variations in color, shade, and motifs are natural and a result of human craftsmanship.
• Quality Assurance: If you encounter a genuine quality or manufacturing defect, we are committed to offering a full refund or fulfilling your order to your satisfaction.

CANCELLATIONS POLICY: 

• If you want to cancel your order placed with us kindly cancel it before shipping, once your order was shipped from us then we can’t cancel it. For cancellation of your order please drop a mail on myposhaakh@gmail.com or you can also revert back on your order confirmation mail. We take approx 1-3 days to ship your order from our place.
• For cod orders we immediate cancel your order and send you a confirmation mail on the provided mail id. For the paid order we cancel your order on immediate basis but refund take 2-3 days , we send you a refund confirmation mail on your provided mail id.

RETURN & REFUND POLICY

DOMESTIC ORDER

• we send our all orders through trusted courier partners but if in case you find any damaged parcel please don’t accept it or immediately return it to the delivery person.
• If you find any damaged/ incorrect/incomplete product please inform us within 3 days at myposhaakh@gmail.com and share images with us or you can also write on the order confirmation mail, we try to resolve your issue on an immediate basis and exchange your product asap.
• No shipping charges will be deducted in case of a damaged product.
• Product delivered in good condition is not acceptable for returns; sorry we don’t accept returns/exchanges on the basis of design, colors and prints. Shipping charges are not refunded in any case of return and exchange. Customized product, product on sale is not possible to exchange & return. Misprints, patches and small dye stains and color variations from website images are not considered as damaged product.

INTERNATIONAL ORDER:

• International orders are not eligible for return & exchange.
• In any circumstances, if there is return is happening, shipping the product is the responsibility of the customer. Shipping charges and custom duty is associated to the customer only.
• If any damaged product is received at your end please share the images with us within 3 days at myposhaakh@gmail.com. The issue will be recorded and further steps communicated to you asap.
• THE COMPANY HOLDS THE AUTHORITY TO MAKE THE FINAL DECISION IN ANY CASE.

• WHERE CAN I CHECK MY ORDER DETAILS?

We send a confirmation mail on the email id provided by you afer receiving the order. For any further communication you can also revert back on that mail

• CAN I CHANGE THE SHIPPING ADDRESS AFTER PLACING THE ORDER?

Yes, you can change your address as long as your order is not shipped from our end. Once the order has been shipped, it is not possible to modify the shipping address. If you wish to change the address to an international location, the customer will be responsible for paying the shipping fees associated with the change. However, if you have placed an order with international shipping and would like the delivery to be made in India instead, you can use the shipping fees to add more product of same value. For further assistance please drop a mail on myposhaakh@gmail.com or whatsapp/ call on 8448450245/8126446375

• I HAVE RECEIVED ONLY PART OF MY ORDER , WHERE IS THE REST OF MY ORDER?

We dispatch from our two inventory locations, Kanpur & Noida so may be your parcel dispatch in two part, you receive your parcel safely, for exact location of your parcel please track the shipping details provided on your mail id.

• WHAT IS YOUR SHIPPING TIMELINE?

In general we ship all our orders within 2-3 days from our ware houses. If there is delay in any special cases will inform you with the reason of delay. For international orders sometime we take 5-6 days for shipping as we have two warehouses so we club your order at one place to avoid extra charges and safe delivery. Shipping timeline does not include the weekends or national holidays. Don’t worry we work on fast and safe delivery.

Once your order will be dispatched from our ware house , tracking details will be updated on your provided mail id, please check your all junk and spam mail too if you not find a email

• WHERE ARE MY TRACKING DETAILS?

As soon as your order shipped from our ware house, you recive the tracking details on your provided email id.

• DO YOU SHIP WORLDWIDE?

Yes we do worldwide shipping too. We ship international parcel by two method India post: Approximate shipping time 15-20 days.

DHL/FEDEX/UPS/ARAMEX: approximate shipping time 7-10 days

• Customs and import duty, if any, will have to be borne by the customer at the time of delivery, if applicable.

WHAT YOUR SHIPPING CHARGES?

For domestic order shipping is free on order of 1000& above Cod parcel charged 300/- extra with every order.

For international order, shipping charges depends on weight of the parcel, the final shipping cost will be calculated at the time of checkout on the website.

• Customs and import duty, if any, will have to be borne by the customer at the time of delivery, if applicable.

For any help please drop a mail on myposhaakh@gmail.com or WhatsApp/call on 8448450245/8126446375

• Some products and colors tend to look slightly brighter in photos as the camera lens always highlights certain colors more.
• Do not wash alongside any other products as the product will bleed colour in the initial washes due to the special nature of the dyes.
• Slight irregularities in motifs, patches, and stains of dyes is an inherent property of the handmade product. these things make them one of a kind.